tk00 Privacy Policy

1. Introduction & Scope

This Privacy Policy ("Policy") describes how tk00 ("we", "us", "our") collects, uses, stores, shares, and protects personal data relating to individuals ("you", "Player", "User") who visit, register on, or otherwise interact with the tk00 platform at tk00.io.

This Policy applies to all tk00 products and services, including sports betting, live casino, slots, and all other gaming products available on the platform. It applies to players accessing the platform from Bangladesh and any other jurisdiction from which tk00 accepts registrations.

By registering an account with tk00, depositing funds, or otherwise using the platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with this Policy, you must not register or use the tk00 platform.

This Policy should be read alongside the tk00 Terms & Conditions. In the event of any conflict between this Policy and the Terms & Conditions on data privacy matters, this Policy shall take precedence.

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2. Data Controller

For the purposes of this Policy, tk00 acts as the data controller in respect of personal data collected from players using the platform. As data controller, tk00 is responsible for determining the purposes and means by which your personal data is processed.

If you have any questions or concerns about how tk00 processes your personal data, or if you wish to exercise any of your data rights described in Section 9 of this Policy, you may contact us at any time using the details provided in Section 13.

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3. Personal Data We Collect

tk00 collects personal data from you in the following categories, depending on how you interact with the platform:

3.1 Registration & Identity Data

• Full legal name as it appears on your government-issued identity document.
• Date of birth, used to verify that you meet the 21+ age requirement.
• Residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi) and postcode.
• Email address and mobile phone number used for account communications.
• Username and encrypted password credential.

3.2 Identity Verification Documents

• Scanned copy or photograph of a government-issued photo identity document (e.g., National ID card, passport, or driving licence).
• Proof of address documentation where required for enhanced due diligence.
• Source of funds documentation where requested by the compliance team.

3.3 Financial & Transaction Data

• Payment method details, including bKash wallet number, Nagad number, Rocket number, Upay number, or bank account/card details used for deposits and withdrawals.
• Transaction history, including deposit amounts, withdrawal requests, bonus claims, and bet settlements — all denominated in Bangladeshi Taka (BDT).
• Account balance and wagering activity records.

3.4 Technical & Device Data

• IP address and approximate geolocation derived from IP lookup.
• Device type, operating system, and browser type and version.
• Session timestamps, login history, and platform navigation data.
• Cookie identifiers and similar tracking data as described in Section 7.

3.5 Communications Data

• Records of communications between you and the tk00 support team, including email correspondence and live chat transcripts.
• Feedback, complaints, and dispute records.

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4. How We Use Your Data

tk00 uses the personal data collected from you for the following specific purposes:

Purpose	Data Categories Used
Account creation and management	Registration data, identity documents
Age and identity verification (KYC)	Identity documents, registration data
Processing deposits and withdrawals	Financial and transaction data
Fraud detection and prevention	Technical data, transaction data, communications data
Anti-money laundering compliance	Financial data, identity documents
Customer support and dispute resolution	Communications data, transaction data
Platform security and abuse prevention	Technical data, session data
Responsible gaming monitoring	Transaction data, wagering activity
Platform improvement and analytics	Technical data, anonymised usage data
Promotional communications (where consented)	Registration data, contact details

tk00 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Where automated tools are used in fraud detection or responsible gaming monitoring, flagged cases are reviewed by a human compliance officer before any action is taken on your account.

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5. Legal Basis for Processing

tk00 processes your personal data on one or more of the following legal grounds, depending on the specific processing activity:

• Contractual necessity: Processing your registration data, transaction data, and identity verification data is necessary to fulfil the contract between you and tk00 (as set out in the Terms & Conditions). Without this processing, tk00 cannot provide its services to you.
• Legal obligation: tk00 is required to process certain personal data to comply with applicable laws, including anti-money laundering obligations, fraud prevention requirements, and identity verification mandates. This processing is mandatory and cannot be opted out of.
• Legitimate interests: tk00 processes technical and device data for platform security, fraud prevention, and service improvement, where such processing is proportionate and does not override your fundamental privacy rights.
• Consent: Where tk00 sends you optional marketing communications about promotions, seasonal offers (such as BPL season bonuses or Eid promotions), or new product features, such communications are sent only where you have provided explicit consent. You may withdraw this consent at any time by contacting [email protected].

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6. Data Sharing & Third Parties

tk00 does not sell, rent, or trade your personal data. We may, however, share your data with carefully selected third parties in the following circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and City Bank receive the minimum transactional data necessary to process your deposit or withdrawal. These parties operate their own privacy policies and security frameworks.
• Identity verification providers: Third-party KYC service providers may receive copies of your identity documents to conduct automated or manual verification checks. Such providers are bound by contractual data processing agreements with tk00.
• Fraud prevention services: Industry-standard fraud detection platforms may receive device fingerprints, IP addresses, and behavioural signals to assist in identifying fraudulent activity. No personally identifiable information beyond what is operationally necessary is shared.
• Game providers: Certified game studios — including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming — may receive a pseudonymous player identifier to facilitate game sessions. These providers do not receive your full name, financial details, or contact information.
• Legal and regulatory authorities: tk00 may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law or a valid legal order. tk00 will notify you of such disclosure where legally permissible to do so.

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7. Cookies & Tracking Technologies

tk00 uses cookies, web beacons, pixel tags, and similar tracking technologies to enhance the functionality of the platform, maintain your session state, and analyse usage patterns. The following categories of cookies are used:

• Strictly necessary cookies: These are essential to the operation of the platform. They maintain your login session, remember your language and currency preferences, and ensure secure transitions between pages. These cookies cannot be disabled without disrupting platform functionality.
• Performance and analytics cookies: These cookies collect aggregated, anonymised data about how players interact with the platform — for example, which games are most visited and where players encounter errors. This data is used solely to improve the tk00 experience.
• Functional cookies: These cookies remember choices you have made on the platform (such as preferred betting markets or display settings) so that you do not need to re-enter them on each visit.
• Security cookies: These cookies assist in detecting and preventing fraudulent login attempts, bot traffic, and other security threats.

You may manage or disable non-essential cookies at any time through your browser settings. Please be aware that disabling certain cookies may affect the functionality of the tk00 platform. tk00 does not use third-party advertising cookies or permit external ad networks to place tracking cookies on the platform.

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8. Data Retention

tk00 retains personal data for the minimum period necessary to fulfil the purposes described in this Policy, subject to any longer retention periods required by law. The following general retention schedules apply:

• Account and identity data: Retained for the duration of your account plus a minimum of five (5) years following account closure, to satisfy anti-money laundering and record-keeping obligations.
• Transaction and financial records: Retained for a minimum of five (5) years from the date of each transaction, in line with financial record-keeping requirements.
• Communications and support records: Retained for a minimum of two (2) years from the date of the last communication, or for the duration of any ongoing dispute.
• Technical and device data: Retained for up to twelve (12) months from collection, after which it is automatically deleted or anonymised.

Following the expiry of the applicable retention period, personal data is securely and irreversibly deleted or anonymised in accordance with industry-standard data destruction procedures. Anonymised data may be retained indefinitely for statistical and analytical purposes.

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9. Your Rights

As a data subject, you hold the following rights with respect to your personal data held by tk00. To exercise any of these rights, please contact our support team at [email protected]. We will acknowledge your request within 72 hours and aim to respond substantively within 30 days.

• Right of access: You have the right to request a copy of all personal data that tk00 holds about you, along with information about how it is being used.
• Right to rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it promptly.
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to tk00's legal retention obligations. Where a legal obligation requires us to retain your data, we will inform you accordingly.
• Right to restriction: You have the right to request that we restrict the processing of your personal data in certain circumstances — for example, while a correction request is being assessed.
• Right to data portability: Where processing is carried out by automated means on the basis of your consent or a contractual obligation, you have the right to receive your personal data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent (for example, receiving promotional communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to object: You have the right to object to processing based on legitimate interests where you believe your privacy rights outweigh those interests. tk00 will assess such objections on a case-by-case basis.

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10. Children & Minors

tk00 operates a strict 21+ age policy. The platform is not intended for, directed at, or available to persons under the age of 21. tk00 does not knowingly collect personal data from individuals under the age of 21.

Where tk00 becomes aware, through identity verification or other means, that an account has been registered by a person under the age of 21, that account will be immediately suspended, all personal data associated with the account will be deleted as soon as legally permissible, and any deposited funds will be returned to the payment method used — minus any bonuses claimed.

If you are a parent or guardian and believe that a minor under your care has registered an account with tk00, please contact [email protected] immediately so that we can take appropriate action.

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11. Security Measures

tk00 implements a layered approach to data security, combining technical, administrative, and physical controls to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include, but are not limited to:

• 256-bit SSL/TLS encryption applied to all data in transit between your device and the tk00 platform.
• Encrypted storage of sensitive data fields, including passwords (stored as salted cryptographic hashes, never in plaintext) and payment method identifiers.
• Role-based access controls ensuring that only authorised tk00 personnel with a legitimate operational need can access personal data.
• Regular security assessments and penetration testing conducted by qualified security professionals.
• Two-factor authentication (2FA) available to players who wish to add an additional layer of login security to their accounts.
• Automated anomaly detection that flags unusual login patterns, location changes, or access attempts for immediate security review.

While tk00 takes every reasonable precaution to safeguard your data, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights or interests, tk00 will notify affected players without undue delay and will take all appropriate remedial action.

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12. Changes to This Policy

tk00 reserves the right to amend this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or improvements to our platform. Where material changes are made to this Policy, we will notify registered players by email or via a prominent notice on the platform at least 14 days before the changes take effect.

The effective date at the top of this Policy will always reflect the date on which the most recent version came into force. Your continued use of the tk00 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with the changes, you must cease using the platform and may request account closure.

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13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which tk00 handles your personal data, please contact our support and compliance team using the details below. All privacy-related enquiries are handled by trained staff and will be acknowledged within 72 hours.

Support Email: [email protected]
Support Hours: 24/7 — Bangladesh Standard Time (BST, UTC+6)
Subject Line for Data Requests: "Privacy Policy Enquiry" or "Data Rights Request"

tk00 is committed to resolving all privacy concerns promptly and transparently. Where a concern cannot be resolved directly, you retain the right to escalate the matter to the relevant data protection authority in your jurisdiction.